UnitedHealthcare Donates $2.85M to Support Indiana Health Service Workers

UnitedHealthcare Donates $2.85M to Support Indiana Health Service Workers

UnitedHealthcare Community Plan of Indiana has provided $2.85 million to four organizations working to advance the direct service health workforce in the state. These donations are part of UnitedHealthcare’s commitment to making a positive impact on the lives of the most underserved and, particularly, the population aging at home.

Direct service workers (DSWs) are essential in providing care to the long-term services and supports recipients who choose to age and live in their homes, especially those in underserved communities and rural areas. DSWs include certified nursing assistants, home health aides, direct support professionals, personal care aides and other nonlicensed workers.

“We know that investing in building a strong and sustainable direct service workforce is essential to better serve the Hoosiers who want to age in their homes and communities,” said Chris Callahan, CEO, UnitedHealthcare Community Plan of Indiana. “We are committed to making the health system work better for everyone by helping build a stable and well-trained workforce that delivers quality and compassionate person-centered care.”

Donations have been provided to:

  • Indiana Association for Home & Hospice Care — $1,100,000 for an assistance program that provides benefits to DSWs such as funding for child care, car repairs, gas money, financial well-being and other needs that may hinder their ability to be fully involved in their professional lives.
  • Ivy Tech Community College — $1,000,000 for a Direct Service Worker Pathway program that trains and prepares juniors and seniors in high school to enter the direct service workforce right away after high school while also developing stepwise career development opportunities.
  • Mobile Integrated Health-Community Paramedicine — $250,000 to employ community paramedics in Montgomery County to improve home health for individuals age 60 and over through a program that will focus on four areas: improve care coordination on 911 calls related to falls; enhance referrals to community paramedics; increase completion of wellness visits and preventive care; and increase use of telehealth to assist with management of chronic conditions.
  • Indiana University School of Medicine Geriatrics — $500,000 for a Project ECHO initiative and Learning Collaborative to share know-how among providers. Project ECHO — Extension for Community Healthcare Outcomes — is a model that focuses on building provider capacity by connecting experts and specialists to local providers, fostering collaboration for increased knowledge. This model encourages a virtual, bidirectional exchange of information between peers and subject matter experts.

“Indiana University Geriatrics is excited to deliver an educational series for providers across the continuum of care, so that they can better serve patients,” said Dr. Cathy Schubert, director of Indiana University Geriatrics, Indiana University School of Medicine. “We look forward to sharing knowledge that eventually maximizes benefit for all Hoosiers and their families.”

“Indiana Association for Home and Hospice Care continues to seek new ways to support health care workforce needs through innovative programs,” said Evan Reinhardt, executive director, Indiana Association for Home and Hospice Care. “We are excited about this opportunity, which will allow DSWs to have a higher quality of life so they can better assist the increasing number of seniors who decide to age in their homes.”

The direct service workforce is historically understaffed in Indiana and across the nation. The ongoing challenges of low wages and the intense demands of these occupations were brought to light more so during the COVID-19 pandemic. In addition, the need for DSWs will only rise as Indiana’s aging population continues to grow and persons with disabilities live more independently, resulting in an increased demand for home- and community-based services.


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