Franciscan Alliance recently received the Pinnacle Award from the KLAS Arch Collaborative, which recognizes health systems for high-level effectiveness and user experience with their electronic health records (EHR) systems.
Franciscan Alliance ranked in the 98th percentile for physician experience among 126 health systems surveyed that use the Epic electronic health records system. Franciscan Health was one of only six systems nationwide to receive the Pinnacle Award for physicians and was also recognized as a top-performing system by KLAS.
“Franciscan Health’s Epic system is a powerful tool supporting the work our physicians do and this recognition from the Arch Collaborative affirms we’re using it to the best of its capability,” said Dr. Joseph Schnecker, chief medical information officer, Franciscan Alliance Information Services. “User experience is a major focus of this survey and our ranking shows that not only are we empowering our providers to do their job efficiently, but making it easy and convenient to do so.”
The Arch Collaborative at KLAS Research is a group of healthcare organizations committed to improving the EHR experience for clinicians. Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices for reducing burnout, increasing efficiency and accuracy and improving patient care. KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice.
“This recognition highlights our commitment to improving the experience of our providers,” said Tina Patterson, administrative director of clinical informatics and information services education at Franciscan Alliance. “We couldn’t have done it without our outstanding Franciscan Health team.”
Research studies on EHR use show poor technology workflows are linked to employee burnout and can impact performance and retention, Franciscan Health has implemented numerous practices such as conducting customized 1-on-1 sessions with providers, creating short informational content for physicians in lieu of long training modules and generating fun and engaging content such as videos or interactive tools to reinforce training.
Franciscan Health previously completed internal surveys with providers about their EHR use but joined the Arch Collaborative in 2018 to gauge how the system matched up against other healthcare systems, which showed continual improvement overtime.
“These organizations recognized with our KLAS Pinnacle Award have reached a level of physician or nurse effectiveness with the EHR that few organizations have achieved,” said Adam Gale, CEO and cofounder of KLAS Research. “They have both learned from and contributed to Collaborative-verified approaches to improving EHR experience. This is a win for nurses, physicians and ultimately their patients.”
Franciscan Health’s investment in technology benefits the system’s entire healthcare ecosystem, from physicians to other clinicians.
